Payment Method
At Serena Mode, we aim to keep the checkout process clear, secure, and easy to use.
Accepted Payment Methods
We accept the following payment options for online purchases:
- Visa
- Mastercard
- American Express
- Apple Pay
- Google Pay
- Maestro
- Shop Pay
Available payment methods may vary depending on your location and the payment options displayed during checkout.
Customers in the United Kingdom can complete purchases in British Pounds (GBP).
Customers in Poland can complete purchases in Polish Zloty (PLN).
Payment Security
Your security is important to us. Our Website uses SSL encryption and works with trusted payment providers to help protect your payment information.
Serena Mode does not directly store or retain your full card details.
Charges and Authorisations
Your selected payment method will be charged when your payment is processed at checkout.
In some cases, your bank or payment provider may display a temporary authorisation before the final transaction amount is confirmed.
Payment Issues
If you experience any issues during payment, please make sure that your billing details are correct and match the information registered with your payment provider.
If you require further assistance, please contact us at:
Fraud Protection
To help protect customers and prevent unauthorised transactions, orders may be subject to verification and fraud-prevention checks.
If unusual or potentially unauthorised activity is detected, we may contact you for additional confirmation before processing the order.
Contact Information
If you have any questions regarding payments, please contact us:
Trading Name: Serena Mode
Legal Entity: HVH
Registered Address: Bandeliersberg 118, 4707 SE Roosendaal, The Netherlands
Email: support@serenamode.com
Phone: [PHONE NUMBER]
Website: serenamode.com
VAT Number: NL002420513B07
Chamber of Commerce (KvK): 73963011