Shipping policy

Shipping Policy

Effective Date: 13 September 2026
Last Updated: 13 September 2026

At Serena Mode, we are committed to providing a clear, transparent, and reliable delivery experience. This Shipping Policy explains how we process, dispatch, and deliver orders within the United Kingdom and Poland.

1. Shipping Costs

We offer free standard shipping on all orders delivered within the United Kingdom and Poland.

  • No additional standard shipping fees apply
  • No hidden shipping charges at checkout
  • The price displayed at checkout is the final price you pay

2. Delivery Area

We currently ship to:

  • The United Kingdom
  • Poland

Orders will only be delivered to the address provided at checkout. Customers are responsible for ensuring that delivery details are accurate and complete.

3. Fulfilment and Dispatch Location

Serena Mode is operated by a Netherlands-registered business serving customers in the United Kingdom and Poland.

Orders may be fulfilled through our international fulfilment partner and dispatched from our fulfilment facility in China.

This does not change the final delivery country. We currently deliver orders only to customers within the United Kingdom and Poland.

Customers will receive tracking details by email once the order has been dispatched.

4. Order Processing Time

All orders are processed within 1–2 business days (Monday to Friday) after payment confirmation.

Orders placed on weekends or public holidays will be processed on the next working day.

Once your order has been processed and dispatched by our fulfilment partner, you will receive a shipping confirmation email containing tracking details.

5. Estimated Delivery Time

After dispatch, estimated delivery times are:

Standard Delivery: 3–5 business days (Monday to Friday)

Please note:

  • Delivery estimates exclude weekends and public holidays
  • Total estimated delivery time, including processing, is 4–7 business days

Delivery times are estimates and are not guaranteed timeframes.

6. Order Tracking

Once your order has been shipped, you will receive a tracking link by email. This allows you to monitor the status and progress of your delivery.

If you do not receive tracking information within 3 business days after your order has been processed, please contact us.

7. Delivery Delays

While we aim to meet the stated delivery timeframes, delays may occasionally occur due to circumstances beyond our control, including but not limited to:

  • Courier disruptions
  • Severe weather conditions
  • High seasonal demand
  • Public holidays

If significant delays occur, we will make reasonable efforts to inform you.

8. Undeliverable or Returned Parcels

If an order is returned due to:

  • Incorrect or incomplete address details
  • Failure to collect the parcel
  • Repeated failed delivery attempts

We will contact you to arrange redelivery or provide the next available solution.

Additional delivery charges may apply if the issue was caused by incorrect information provided by the customer at checkout.

9. Contact Information

If you have any questions regarding shipping or delivery, please contact us:

Trading Name: Serena Mode
Legal Entity: HVH
Registered Address: Bandeliersberg 118, 4707 SE Roosendaal, The Netherlands
Market Countries: United Kingdom and Poland
Email: support@serenamode.com
Phone: [PHONE NUMBER]
Website: serenamode.com
VAT Number: NL002420513B07
Chamber of Commerce (KvK): 73963011