Terms of service
Terms of Service
Effective Date: 13 September 2026
Last Updated: 13 September 2026
These Terms of Service define the conditions under which serenamode.com (the “Website”) is made available by Serena Mode, operated by HVH, and govern the use of all content, services, and products offered through the Website.
Company Information
Trading Name: Serena Mode
Legal Entity: HVH
Registered Address: Bandeliersberg 118, 4707 SE Roosendaal, The Netherlands
Email: support@serenamode.com
Phone: [PHONE NUMBER]
Website: serenamode.com
VAT Number: NL002420513B07
Chamber of Commerce (KvK): 73963011
By accessing or using any part of this Website, you acknowledge that you have read, understood, and agreed to comply with these Terms of Service.
The Website may be viewed without registration. However, when purchasing a product or service, you agree to the terms and conditions applicable to your purchase.
The Website provides fashion clothing and related products under the Serena Mode brand. These Terms govern the use of the Website and transactions made through it, except where other terms are expressly agreed in writing.
Please review these Terms carefully. If you do not agree with these Terms, you should not use the Website or purchase products through it.
The Website operates using the Shopify platform, which provides the technical infrastructure required for our online store.
SECTION 1 – ONLINE STORE TERMS
By accepting these Terms, you confirm that you are legally permitted to use this Website in your jurisdiction or that you have obtained appropriate authorisation for any minor under your responsibility to use the Website.
You may not use the Website or our products for any illegal, unauthorised, or prohibited purpose.
You must not violate applicable laws or regulations, including intellectual property laws, when using our Services.
You must not transmit viruses, malicious software, or other code intended to disrupt, damage, or interfere with the Website, Service, or related systems.
A violation of these Terms may result in termination of your access to the Service.
SECTION 2 – GENERAL CONDITIONS
We reserve the right to refuse service where reasonably permitted by applicable law.
You understand that content you provide, excluding payment information, may be transferred across networks and adapted to meet technical requirements.
Payment information is encrypted during transmission using appropriate security technology.
You may not reproduce, duplicate, copy, sell, resell, distribute, or exploit any portion of the Service without prior written permission from Serena Mode.
Headings used in these Terms are included for convenience only and do not affect their interpretation.
SECTION 3 – ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION
We make reasonable efforts to ensure that information displayed on the Website is accurate and up to date.
However, the Website may occasionally contain information that is incomplete, inaccurate, or outdated.
Historical information may also be displayed for reference purposes.
We reserve the right to modify Website content where appropriate.
SECTION 4 – MODIFICATIONS TO THE SERVICE AND PRICES
Product prices, promotions, and availability may change from time to time.
We may modify, suspend, or discontinue parts of the Service where reasonably necessary.
Changes to prices or Services will not affect rights already acquired by customers under applicable consumer law.
SECTION 5 – PRODUCTS
Certain products may be available exclusively online and may be subject to limited availability.
We make reasonable efforts to display product images, colours, descriptions, and other characteristics as accurately as possible.
However, the appearance of colours may vary depending on your device, screen, and display settings.
We may limit the sale or availability of products by location or jurisdiction where appropriate.
Product descriptions, availability, and prices may be updated from time to time.
Nothing in this section limits your statutory rights in relation to products that are faulty, damaged, incorrectly supplied, or otherwise not in conformity with the applicable sales contract.
SECTION 6 – ACCURACY OF BILLING AND ACCOUNT INFORMATION
We reserve the right to refuse or cancel orders where reasonably necessary, including in cases involving suspected fraud, unauthorised transactions, pricing errors, or orders that appear to have been placed for unauthorised resale purposes.
If an order is changed or cancelled, we may attempt to notify you using the contact details provided during checkout.
You agree to provide accurate, complete, and current billing, shipping, and contact information when placing an order.
Further information regarding returns and refunds is available in our Refund & Return Policy.
SECTION 7 – OPTIONAL TOOLS
The Website may provide access to tools or services supplied by third parties that are outside our direct control.
These tools may be provided “as is” and “as available”.
Your use of third-party tools may also be subject to the terms and policies of the relevant provider.
SECTION 8 – THIRD-PARTY LINKS
Our Website may contain links to third-party websites, services, or content.
We are not responsible for the content, availability, security, or practices of third-party websites.
Any concerns relating to third-party products or services should be addressed directly to the relevant third party.
SECTION 9 – USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS
If you submit reviews, comments, suggestions, ideas, or other content to Serena Mode, you grant us permission to use such content where reasonably necessary for operating, promoting, or improving our Services, subject to applicable law.
You are responsible for ensuring that content you submit does not violate applicable laws or infringe the rights of third parties.
We reserve the right to remove content that is unlawful, abusive, misleading, or otherwise violates these Terms.
SECTION 10 – PERSONAL INFORMATION
Our collection and processing of personal information through the Website are governed by our Privacy Policy.
SECTION 11 – ERRORS, INACCURACIES AND OMISSIONS
Occasionally, the Website may contain typographical errors, inaccuracies, or omissions relating to:
- Product information
- Prices
- Promotions
- Shipping information
- Delivery estimates
- Product availability
We reserve the right to correct such errors and, where legally permitted, cancel or amend affected orders.
Nothing in this section limits any mandatory rights available to consumers under applicable law.
SECTION 12 – PROHIBITED USES
You may not use the Website or its content:
- For unlawful purposes
- To violate applicable laws or regulations
- To infringe intellectual property rights
- To submit false or misleading information
- To distribute viruses or malicious code
- To unlawfully collect personal information
- To interfere with Website security or functionality
- To engage in fraudulent or abusive activity
We may restrict or terminate access where these rules are violated.
SECTION 13 – DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY
We aim to provide a reliable and secure Website but cannot guarantee that access to the Service will always be uninterrupted, error-free, or available at all times.
To the fullest extent permitted by applicable law, Serena Mode will not be liable for losses that could not reasonably have been foreseen or that result from circumstances outside our reasonable control.
Nothing in these Terms excludes or limits liability where such exclusion or limitation is prohibited by law.
Nothing in these Terms affects your mandatory statutory consumer rights.
SECTION 14 – INDEMNIFICATION
To the extent permitted by applicable law, you agree to indemnify Serena Mode, HVH, and our relevant affiliates, employees, contractors, and service providers against claims or losses resulting from your unlawful use of the Website or material breach of these Terms.
SECTION 15 – SEVERABILITY
If any provision of these Terms is determined to be invalid or unenforceable, the remaining provisions will continue to apply to the fullest extent permitted by law.
SECTION 16 – TERMINATION
These Terms remain applicable while you use the Website and Services.
We may restrict or terminate access where you materially violate these Terms or misuse the Website.
Rights and obligations that arose before termination will remain unaffected.
SECTION 17 – ENTIRE AGREEMENT
These Terms, together with the policies referenced on the Website, form the agreement governing your use of Serena Mode and purchases made through the Website.
Nothing in these Terms is intended to remove or restrict mandatory rights available to consumers.
SECTION 18 – GOVERNING LAW
These Terms and related agreements are governed by the laws of the Netherlands, without depriving consumers in the United Kingdom, Poland, or another applicable jurisdiction of mandatory consumer protections that apply to them under applicable law.
SECTION 19 – CHANGES TO TERMS OF SERVICE
The most recent version of these Terms of Service will be available on this page.
We may update these Terms from time to time to reflect changes to our Services, business operations, or applicable legal requirements.
Any updated Terms will apply in accordance with applicable law.
SECTION 20 – RETURN AND REFUND
Serena Mode offers a 30-day return period from the date of delivery, subject to the eligibility conditions described in our Refund & Return Policy.
Approved refunds are returned to the original payment method.
We do not charge restocking fees.
Further information about returns, return shipping costs, damaged or incorrect products, and refunds is available in our Refund & Return Policy.
SECTION 21 – CONTACT INFORMATION
For questions regarding these Terms or our Services, please contact:
Trading Name: Serena Mode
Legal Entity: HVH
Registered Address: Bandeliersberg 118, 4707 SE Roosendaal, The Netherlands
Market Countries: United Kingdom and Poland
Email: support@serenamode.com
Phone: [PHONE NUMBER]
Website: serenamode.com
VAT Number: NL002420513B07
Chamber of Commerce (KvK): 73963011